ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS

Search

Free worldwide shipping on all orders

FAQ

VertexTrax™ F.A.Q

●    For the best results we recommend gradual increase of session times; from 3-5 minutes in the first week, to 5-7 minutes in the second week, and eventually 7-15 minutes when you feel comfortable with your progression.

●    We also recommend gradual increaseof firmness of the surfaces used during sessions, to improve range of motion as your treatments progress. For example, you may begin with a very soft surface like a couch or a bed, and gradually progress to firmer surfaces like a table or even a mat on the floor.

●    The time of day you conduct the sessions depends on your lifestyle. Some people prefer using it just before bed to help them relax and others prefer using it in the morning to relieve stiffness and increase their range of motion.

Place your neck on the silicon pads with theelectrodes and your head on the longer part of the device, right above thepower light.

If you have Osteoporosis or Osteoarthritis, it is not recommended due to bone density. You should consult your treating physician prior to purchase. 

If you have a heart condition or have a pace maker installed we advise to not use our EMS specific devices.

If you have had a cervical fusion surgery in the past year we advise you consult your treating practitioner prior to purchase. It is advised you should not use the device until 1 year post surgery.

* Not for use during pregnancy




We recommend using the VertexTrax™, at least 2-3 times a week. However if there is a need for extra sessions, it can also safely be used daily.

There is no need for a voltage converter, thedevice supports 110V to 220V.

No worries! Please reach out to our team via email hello@serenelivingco.com and we can send you a pdf version!

SpinalTrax™ F.A.Q

The SpinalTrax™ is designed for the lower lumbar.

●    For the best results we recommend gradual increase of session times; from 3-5 minutes in the first week, to 5-7 minutes in the second week, and eventually 7-15 minutes when you feel comfortable with your progression.

●    We also recommend gradual increase of firmness of the surfaces used during sessions, to improve range of motion as your treatments progress. For example, you may begin with a very soft surfacelike a couch or a bed, and gradually progress to firmer surfaces like a table or even a mat on the floor. 

●    The time of day you conduct the sessions depends on your lifestyle. Some people prefer using it just before bed to help them relax and others prefer using it in the morning to relieve stiffness and increase their range of motion.

For best results using EMS pulsations, the device requires skin to device contact. Simply lift your shirt to obtain contact with the device and slowly increase your EMS settings.

If you have Osteoporosis or Osteoarthritis, it is not recommended due to bone density. You should consult your treating physician prior to purchase. 

If you have a heart condition or have a pace maker installed we advise to not use our EMS specific devices. 

If you have had a cervical fusion surgery in the past year we advise you consult your treating practitioner prior to purchase. It is advised you should not use the device until 1 year post surgery. 

* Not for use during pregnancy

We recommend using the SpinalTrax™, at least 2-3 times a week. However if there is a need for extra sessions, it can also safely be used daily.

We highly recommend abiding by weight restrictions for optimal use of device.

Weight Limits.
140kg
308 lb

Shipping Time

US & Canada orders:

Free Tracked Shipping=12-20 business.
Secured Tracked Shipping= 10-15 business days.

Express Tracked Shipping= 3-5 business days.

Our current order processing times is 3 business days.

Free Tracked Shipping=15-20 business.
Secured Tracked Shipping= 10-15 business days.

Express Tracked Shipping= 3-7 business days.

Our current order processing times is 3 business days.

Free Tracked Shipping=12-20 business.
Secured Tracked Shipping= 10-15 business days.

Express Tracked Shipping= 3-5 business days.

Our current order processing times is 3 business days.

Shipping Fees

We offer FREEworldwide shipping!
However we also provide expedited shipping options for an additional cost. All Shipping options will be available at checkout.

Customs Fees

All International orders are subject to the receiving country's import fees, duty & taxes. These rates are not set by us, they are paid to and set by your government as per import/expor tregulations and charged by your local postal carrier.

If you decide to refuse the customs fee and the parcel is returned back to us, there will be no refund issued.

If you're unsure on whether you'll be subject to customs fees, we'd recommend contacting your local post office for more information before placing your order.

Customers are fully responsible to follow the customs clearance procedure and formalities by providing all necessary documents required by customs according totheir country's law and regulations to clear their orders.

We are not responsible for orders being returned to the shipper or abandoned if customer failed to provide the required paperwork in time.

Search